Why am I here?
Probably because you tried to send mail to us, and it was rejected.
There are many ways in which mail systems can be broken or misconfigured. Some of them can result in rejected mail, and some of them can have an impact on your security - or that of your correspondents.
This site is concerned with the security issues.
Why was my mail rejected?
Probably because you use SPF, and your SPF record is broken. This is a security issue, because it means that mail which is forged to look like it came from you cannot automatically be detected by the systems designed to do just that.
How do I get you to accept my mail?
That depends on why it was rejected.
If it was rejected because your SPF record is broken, we can definitely help you. Contact us.
If you're here because you just want to find out how to get people to accept your mail when they really don't want it, then you're in the wrong place. There's nothing for you here.That's not what we're about, and we can't help you.
Sender Policy Framework (SPF) is something that senders (that's you) use to tell recipients (that's us) their policy on sending electronic mail. The policy is a single string of text in the DNS (Domain Name System). The DNS is like a gigantic telephone directory, but it has a lot more than just numbers.
Unfortunately SPF is one of the most widely misunderstood features of electronic mail systems.
The idea of SPF is simply to prevent forgeries. Nothing else.
SPF is not about anybody's reputation, and despite what anybody else might have told you, it's not about spam. Yes, a lot of spam is forged, but if mail fails SPF tests that doesn't mean it's spam. More likely it means that an SPF record is broken.
Here's our own SPF record:
"v=spf1 ip6:2001:470:6976:44::25 ip4:22.214.171.124 exp=exp.fixmymail.uk ra=postmaster -all"
If it looks a bit confusing to you at first we can show you that it really isn't - see the breakdown on the right.
But other people accept my mail?!
SPF is not about accepting your mail.
SPF is about rejecting mail if it looks like it's from you but it's forged. If, after visiting this site, you only take one thing away from you, take that.
The anatomy of an SPF record.
In this case it's our record, and we're simplifying a bit, but not in any way that really matters.
Here's that record again, broken into its individual 'terms', together with the meaning of each term:
The full specifications for SPF can be found in the current Internet standard, which is RFC7208. Now that is confusing, even sometimes to us. But don't worry, because we're here to make sense of it. Just for you.