We like to listen to our customers.
We like to provide the goods and services that our customers expect, to the quality that they expect.
If we do make a mistake, we like to remedy that as soon as we can.
If our customer makes a mistake, we try not to notice. We are happy to replace goods ordered by mistake with the correct items, unless they are non-returnable items such as unsealed magnetic media. We will of course at the customer's option replace any faulty goods, or provide a refund.
We like to treat everyone with courtesy.
If you are not satisfied in any way with our products, our service or
our treatment of you as a business or as an individual, please get in
touch with Mr. G.W. Haywood by telephone, letter or
If you write a letter, please mark it "Private".
If you have comments or questions about our customer care policy, please send them to us at one of the addresses listed on the 'contacts' page.